Refund policy

RETURNS AND REFUNDS

This policy sits alongside your legal rights. Nothing here reduces them.

YOUR RIGHT TO CHANGE YOUR MIND

If you are a consumer in the European Union you have 14 days from the day you
receive your order to tell us you want to cancel it, and a further 14 days from
telling us to send the goods back. You do not have to give a reason.

If you are a consumer in Norway the same 14-day right applies under the
Norwegian Right of Withdrawal Act.

To cancel, email [SUPPORT EMAIL] with your order number before the 14 days are
up. A clear statement is enough — you do not need a form.

WHEN YOU GET YOUR MONEY BACK

We refund within 14 days of receiving the goods back, or of you showing us
proof that they have been sent, whichever comes first. Refunds go to the
payment method you used. We do not charge a restocking fee.

We refund what you paid for the item and the standard delivery charge for
sending it to you. If you chose a faster delivery than our standard option, we
refund the standard rate rather than the premium you paid.

CONDITION OF RETURNED GOODS

Send items back unworn and unwashed, with any tags still attached, in a
condition that lets us sell them again. You may handle and try on an item as
you would in a shop; if it comes back worn beyond that, we may reduce your
refund to reflect the loss in value.

WHAT CANNOT BE RETURNED FOR A CHANGE OF MIND

Underwear and other items sealed for hygiene reasons cannot be returned once
the seal is broken. This applies to boxer briefs and similar garments.

This does not apply if the item is faulty, damaged or not what you ordered.
Those are always returnable.

FAULTY, DAMAGED OR WRONG ITEMS

Email [SUPPORT EMAIL] with your order number and a photograph. We will replace
the item or refund you, and we pay the return postage. Tell us as soon as you
reasonably can after the problem becomes apparent.

WHO PAYS RETURN POSTAGE

Change of mind: you do. Faulty, damaged or incorrectly sent: we do.

We recommend a tracked service. Until a parcel reaches us it is your
responsibility, and we cannot refund what does not arrive.

WHERE TO SEND RETURNS

[RETURNS ADDRESS]

Do not send anything back before emailing us. Unannounced returns are difficult
to match to an order and slow your refund down.

RETURNS FROM OUTSIDE THE EUROPEAN UNION

Mark the parcel clearly as a returned item. If it is not, it may be held or
charged import duty, and we cannot accept parcels that arrive with charges owing.

CONTACT

[SUPPORT EMAIL]
[LEGAL TRADING NAME], [REGISTERED ADDRESS]